SHORT REPORT

Patients’ experiences of care provided by emergency care practitioners and traditional ambulance practitioners: a survey from the London Ambulance Service

M Halter¹, T Marlow², C Tye¹, G T H Ellison³

¹ Faculty of Health and Social Care Sciences, Kingston University and St. George’s, University of London, London
² Community Services Development, London
³ St George’s, University of London, London

Correspondence to:
Correspondence to:
M Halter
Faculty of Health and Social Care Sciences, Kingston University and St. George’s, University of London, Cranmer Terrace, London SW17 0RE, UK; mhalter{at}hscs.sgul.ac.uk

Patients’ experiences after receiving care from emergency care practitioners (ECPs) were compared with those after receiving care from traditional ambulance practitioners using a postal questionnaire distributed to 1658 patients in London; 888 responses were received. The responses of patients receiving care from both groups were similar and largely positive. But in two areas ("thoroughness of assessment" and "explaining what would happen next"), the care provided by ECPs was experienced as considerably better. These differences were partly explained by considerably fewer patients from ECPs being conveyed to the emergency department, suggesting that empowering ECPs to explore and explain alternatives to the emergency department improves patient satisfaction.

Abbreviations: ECP, emergency care practitioner; EMT, emergency medical technician; SRPara, state-registered paramedic

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