WHAT'S NEW IN EMERGENCY PRE-HOSPITAL CARE RESEARCH? 2008 CONFERENCE ORGANISED BY 999 EMS RESEARCH FORUM IN COLLABORATION WITH UNIVERSITY OF SHEFFIELD AND THE NATIONAL AMBULANCE RESEARCH STEERING GROUP
Presentation & PostersWhen would you call 999? Perceptions of emergency ambulances’ role in unscheduled health care
Swansea University, Swansea, UK
| The first 150 words of the full text of this article appear below. |
Background
With rising demand for all unscheduled care services and unprecedented demand for 999 services, we carried out a study which aimed to increase understanding of how members of the public make decisions about whether to use emergency health care services, and which service they choose to call on.
Method
A total of 30 people took part in four diverse focus groups: mothers of young children; men from a Muslim background; members of a 50+ forum; and members of a community organisation in a relatively deprived area. The focus groups were designed to gather data on awareness of different parts of the unscheduled health care system, and on attitudes and beliefs about the purpose and function of the various services which make up the system. Vignettes describing four imaginary scenarios for which unscheduled care might be required were used to stimulate discussion. Focus group discussions were recorded and transcribed
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