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Workload management in A&E: counting the uncountable and predicting the unpredictable.
  1. C J Taylor,
  2. F Bull,
  3. C Burdis,
  4. D G Ferguson
  1. Royal Hallamshire Hospital, CSUH NHS Trust, Sheffield, UK.

    Abstract

    The development of a workload management system for use in the accident and emergency department is described. The system is capable of capturing the work all professional groups, allowing the user to roster staff according to anticipated workload, and gives accurate information on whether staffing requirements are sufficient to provide the desired standard of care.

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