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Reforming emergency care; for patients
  1. D Lammy
  1. Parliamentary Undersecretary of State for Health, House of Commons, London, UK
  1. Correspondence to:
 David Lammy, MP

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Working together for the benefit of patients

Emergency care is important to me for lots of reasons, but for one in particular: it’s important to patients. We know that A&E services—and by implication all the components that make up the whole emergency care system—are among patients’ top concerns.

Within A&E I believe a critical concern for patients is how long they have to wait for clinical care, and I can’t blame them. When you are in pain, frightened, or with a sick child each hour you wait feels like purgatory. And when patients get stressed the staff can suffer too.

We have a target for waiting times in A&E—by the end of 2004, no one (unless it’s clinically advisable) should spend more than four hours between arrival …

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