Table 2
Methodology of factor and global satisfaction assessment studies
| Author and date | Survey format | Delivery | Timing | Respondent | Survey population | Sample | Response rate (%) |
|---|---|---|---|---|---|---|---|
| Bjorvel and Steig15 1991 | Questionnaire | Self completed | On arrival and before discharge | Adult patients | Not admitted, classed by selected problems | 187 patients. Convenience | 77 |
| Booth et al31 1992 | Questionnaire | Self completed | During ED visit | Not known | Not admitted. Non-ambulance patients | 342 patients. Consecutive | 45 (some incomplete) |
| Hansagi et al6 1992 | Questionnaire | Postal | Few days after discharge | Not known | Not admitted, or discharged within four weeks | 567 patients | 75 |
| Lewis et al8 1992 | Two part questionnaire | Self completed | During ED visit | Not known | All patients | 152 patients. Systematic sample | Unknown |
| Maitra et al16 1992 | Questionnaire | Self completed | In ED after treatment | Patient or accompanying person | All ED patients | 433 patients. Systematic sample | 51 |
| Bursch et al13 1993 | Questionnaire | Telephone | Within one week of discharge from ward or ED | Patient or parent/guardian | All patients | 258 patients. Census | 59 |
| Britten et al14 1994 | Semi-structured interview | Trained interviewer | One or two days after admission | Adult patients | Adult patients, admitted via the ED | 83 patients. Selected ward inpatients | Unknown |
| Thompson et al17 1995 | Questionnaire | Telephone | Two to four weeks after ED visit | Adult patient or parent/guardian | All non-admitted patients | 1574 patients. Random sample | 43 |
| Thompson et al18 1996 | Questionnaire | Telephone | Two to four weeks after ED visit | Adult patient or parent/guardian. | All non-admitted patients with recorded waiting times | 1631 patients. Random sample | 45 |
| Hall et al7 1996 | Questionnaire | Postal | Three to four days after ED visit | Not specified | Non-admitted patients from 187 emergency departments | 9106 patients. Consecutive sample | 25 |
| Rhee et al19 1996 | Questionnaire | Telephone | Within 60 days of ED visit | Patients, parents/guardians or accompanying person | All patients | 618 patients. Random sample | 46 |
| Yarnold et al11 1998 (1) | Questionnaire | Postal | One week after ED visit | Adult patient or parent/guardian | Non-admitted patients from an academic hospital | 2277 patients. Consecutive sample | 17 |
| Yarnold et al11 1998 (2) | Questionnaire | Telephone | Two to four weeks after visit | Adult patient or parent/guardian | All non-admitted patients from a community hospital | 1,287 patients. Random sample | 53 |
| Boudreaux et al12 2000 | Questionnaire | Telephone | 10 days after ED visit | Not known | Not known | 437 patients | 39 |
| Morgan et al10 2000 | Focus group and questionnaire | Postal | Not related to ED visits | Adult Sheffield residents | 10800 adult responders to a previous study | 271 respondents. Random sample | 65 |
| Sun et al5 2000 | Medical notes review | Self completed questionnaire. | In ED 10 days after ED visit | Adult patients | Adult patients with selected, high prevalence problems from five urban EDs. | 2333 patients. Mixed convenience and consecutive samples. | 67 |
| Questionnaires | Telephone interview |
