Table 2
Rogers’ classification of innovation characteristics
| Relative advantage | Triage does not work in the patient’s best interests. | |
| It is another method of queuing, causes delays and promotes ineffective working practices. | ||
| Some participants insist a form of triage is still needed. | ||
| Compatibility | See and Treat is compatible with the needs of patients and staff. | |
| It eradicates excessive waiting. | ||
| Complexity | See and Treat is simple to communicate and operate. | |
| Potential adopters do not need specialist equipment or expert knowledge. | ||
| Trialability | See and Treat can be tested over a short period with little pre-planning. | |
| The A&E consultant often adopts the role of lead person with the help of a senior nurse. | ||
| The results are rapid in that usually the waiting room clears quickly. | ||
| Observability | See and Treat is particularly easy to observe and results are immediate. | |
| Positive observations include a less crowded waiting room, shorter waiting times, and improved staff morale. |
