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Original Article
What happens at triage: a naturalistic observational study

Abstract

Objective To observe activity and delays at triage in an Emergency Department (ED) using the Manchester Triage System.

Method Single-centre naturalistic observational design.

Results 13% patients had observations recorded at triage. 13% of triage interactions were interrupted for an unrelated issue. The mean time to triage was 2.43 min, 0.95 min for patients arriving by ambulance.

Conclusion Triage times and experience might be improved by reducing external interruptions to the triage process.

  • Cardiac care, care systems
  • management, emergency department management

https://doi.org/10.1136/emj.2009.078774

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