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Factors predicting patients' perception of privacy and satisfaction for emergency care
  1. Yen-Ko Lin1,2,
  2. Chia-Ju Lin3
  1. 1Department of Emergency Medicine, Kaohsiung Medical University Hospital, Kaohsiung Medical University, Kaohsiung, Taiwan
  2. 2Division of Traumatology, Department of Surgery, Kaohsiung Medical University Hospital, Kaohsiung Medical University, Kaohsiung, Taiwan
  3. 3College of Nursing, Kaohsiung Medical University, Kaohsiung, Taiwan
  1. Correspondence to Chia-Ju Lin, College of Nursing, Kaohsiung Medical University, 100 Shih-Chuan 1st Road, Kaohsiung 807, Taiwan; chiaju{at}kmu.edu.tw

Abstract

Study Objective To identify emergency department (ED) predictors of patients' perception of privacy and whether patients' perception of privacy was significantly associated with patient satisfaction, in an urban, university-based hospital ED.

Methods Patients' perceptions of privacy and satisfaction at one urban, university-based hospital ED were assessed. Structured questionnaires were performed, and measures for patients' perception of privacy and satisfaction as well as demographic data were included for data collection for each patient. Ordinal logistic regression model building was conducted for patients' perception of privacy.

Results 364 patients were approached and 313 (86%) on-site questionnaires were completed. 75% of patients agreed and strongly agreed that privacy was very important for their emergency care. Factors that were highly correlated with patients' perception of privacy included personal information overheard by others (OR 0.6273), overhearing others' personal information (OR 0.5521), unintentionally heard inappropriate conversations from healthcare providers (OR 0.5992), being seen by irrelevant persons (OR 0.6337), space provided for privacy when being physically examined (OR 1.6091) and providers' respect for patients' privacy (OR 4.3455). Patient characteristics that significantly predicted lower ratings of perception of privacy included older age, the treatment area in a hallway and longer length of stay. Patient satisfaction was strongly predicted by the perception of privacy (OR 8.4545).

Conclusion These data identify specific factors that are determinants of patients' perception of privacy. It was found that patients' perception of privacy strongly predicts satisfaction. ED improvement efforts should focus on improving ED environmental design and continuing education of healthcare providers to protect patient privacy during their stay in the ED.

  • confidentiality
  • emergency department
  • ethics
  • management
  • privacy
  • quality assurance
  • satisfaction

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Footnotes

  • Funding This study was supported by a grant from the Kaohsiung Medical University Hospital (KMUH96-6G08) awarded to Y-KL.

  • Competing interests None to declare.

  • Patient consent Obtained.

  • Ethics approval This study was conducted with the approval of the Kaohsiung Medical University Hospital institutional review board.

  • Provenance and peer review Not commissioned; externally peer reviewed.

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