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How familiar are clinician teammates in the emergency department?
  1. P Daniel Patterson1,
  2. Anthony J Pfeiffer1,
  3. Judith R Lave2,
  4. Matthew D Weaver1,
  5. Kaleab Abebe3,
  6. David Krackhardt4,
  7. Robert M Arnold5,
  8. Donald M Yealy1
  1. 1Department of Emergency Medicine, University of Pittsburgh, Pittsburgh, Pennsylvania, USA
  2. 2Department of Health Policy and Management, University of Pittsburgh, Pittsburgh, Pennsylvania, USA
  3. 3Department of General Internal Medicine, University of Pittsburgh, Pittsburgh, Pennsylvania, USA
  4. 4David A Tepper School of Business, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA
  5. 5Division of Medicine, University of Pittsburgh, Pittsburgh, Pennsylvania, USA
  1. Correspondence to Dr P D Patterson, Department of Emergency Medicine, University of Pittsburgh, Pittsburgh, Pennsylvania 15261, USA; pattersond{at}upmc.edu

Abstract

Objectives Lack of familiarity between teammates is linked to worsened safety in high risk settings. The emergency department (ED) is a high risk healthcare setting where unfamiliar teams are created by diversity in clinician shift schedules and flexibility in clinician movement across the department. We sought to characterise familiarity between clinician teammates in one urban teaching hospital ED over a 22 week study period.

Methods We used a retrospective study design of shift scheduling data to calculate the mean weekly hours of familiarity between teammates at the dyadic level, and the proportion of clinicians with a minimum of 2, 5, 10 and 20 h of familiarity at any given hour during the study period.

Results Mean weekly hours of familiarity between ED clinician dyads was 2 h (SD 1.5). At any given hour over the study period, the proportions of clinicians with a minimum of 2, 5, 10 and 20 h of familiarity were 80%, 51%, 27% and 0.8%, respectively.

Conclusions In our study, few clinicians could be described as having a high level of familiarity with teammates. The limited familiarity between ED clinicians identified in this study may be a natural feature of ED care delivery in academic settings. We provide a template for measurement of ED team familiarity.

  • emergency department management

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