Callers' views of the 999 telephone call. Results are numbers (%)
| Before | After | p value | |
|---|---|---|---|
| Promptness of telephone being answered | 0.474 | ||
| Very | 299 (85) | 242 (84) | |
| Quite | 52 (15) | 44 (15) | |
| Not very/not at all | 1 (<1) | 3 (1) | |
| Number of questions asked | 0.581 | ||
| Too many | 22 (6) | 24 (8) | |
| Right number | 327 (93) | 261 (91) | |
| Too few | 2 (1) | 2 (1) | |
| Relevance of questions asked | 0.005 | ||
| All relevant | 284 (81) | 200 (70) | |
| Most relevant | 57 (16) | 77 (27) | |
| Few/none relevant | 8 (2) | 9 (3) | |
| Told to call back if necessary | 0.001 | ||
| Yes | 48 (14) | 149 (52) | |
| No | 241 (71) | 88 (31) | |
| Do not know | 51 (15) | 49 (17) | |
| Satisfaction with the telephone call | 0.020 | ||
| Very satisfied | 268 (78) | 247 (86) | |
| Satisfied | 63 (18) | 35 (12) | |
| Acceptable/dissatisfied | 14 (4) | 5 (2) |