Callers' experiences and views of advice given. Results are numbers (%)
| First aid advice | General advice | |||||
|---|---|---|---|---|---|---|
| Before | After | p value | Before | After | p value | |
| Advice given | 0.001 | 0.001 | ||||
| Yes | 23 (7) | 117 (43) | 41 (13) | 157 (58) | ||
| No | 303 (93) | 155 (57) | 274 (87) | 112 (42) | ||
| Advice not given but needed | 0.019 | 0.278 | ||||
| Yes | 77 (27) | 23 (17) | 68 (28) | 22 (22) | ||
| No | 210 (73) | 116 (83) | 178 (72) | 78 (78) | ||
| Satisfaction with amount of advice | 0.001 | 0.001 | ||||
| Very satisfied | 60 (35) | 113 (56) | 94 (43) | 143 (60) | ||
| Satisfied | 41 (24) | 57 (28) | 56 (26) | 65 (27) | ||
| Acceptable/dissatisfied | 72 (42) | 31 (15) | 69 (32) | 32 (13) | ||
| Helpfulness of advice, if given | 0.154 | 0.224 | ||||
| Very helpful | 17 (77) | 65 (60) | 22 (61) | 94 (61) | ||
| Quite helpful | 3 (14) | 37 (34) | 13 (36) | 43 (28) | ||
| Some ways/not | 2 (9) | 6 (6) | 1 (3) | 18 (12) | ||
| Carried out advice, if given | 0.992 | 0.030 | ||||
| All | 16 (76) | 86 (78) | 28 (78) | 139 (90) | ||
| Some | 4 (19) | 20 (18) | 8 (22) | 12 (8) | ||
| None | 1 (5) | 5 (4) | 0 (0) | 3 (2) | ||