Access to care | | |
Felt waiting time was OK or good | 223 (264) | 84.5 |
Explanation of clinical care | | |
Explained clearly why tests were needed | 249 (266) | 93.6 |
Explained clearly what tests would be taken | 239 (264) | 90.5 |
Test results explained clearly | 125 (147) | 85 |
Discussion between staff and patient | | |
Always given opportunity to ask questions | 139 (194) | 71.6 |
Doctor seemed very interested to listen | 232 (242) | 95.9 |
Doctor spent about the right length of time with me | 232 (246) | 94.3 |
Time with doctor was always private | 170 (246) | 69.1 |
Pain management | | |
Experienced pain in the emergency department | 142 (254) | 55.9 |
Staff aware of the pain | 141 (153) | 92.2 |
Treated for the pain | 120 (148) | 81.1 |
Very satisfied or satisfied with treatment | 123 (135) | 91.1 |
Information | | |
Received all information required | 206 (236) | 87.3 |
Received no conflicting information | 214 (239) | 89.5 |
Personal needs | | |
Discussion of personal needs covered everything or most things | 172 (218) | 78.9 |
Strongly agree or agree that made to feel as comfortable as possible | 225 (234) | 96.2 |
Strongly agree or agree that was reassured enough by staff | 210 (217) | 96.7 |
Strongly agree or agree that was given all privacy needed | 205 (221) | 92.7 |
Family needs | | |
Strongly agree or agree that able to find patient without any problems | 161 (178) | 90.5 |
Strongly agree or agree that able to visit patient without any problems | 157 (167) | 94 |
Strongly agree or agree that given enough information | 152 (170) | 89.4 |
Strongly agree or agree that able to find food and drink facilities | 126 (166) | 75.9 |
Discharge preparation | | |
Someone checked well enough to leave | 111 (120) | 92.5 |
Given plenty of information or advice on how to improve health | 52 (111) | 46.8 |
Happy with decision to be discharged at this stage | 110 (117) | 94 |