The 15 patients who were given other advice and attended A&E and were admitted
| Time taken to contact A&E (hour:min) | Triage by NHS Direct | TAS summary |
|---|---|---|
| 0:45 | PCC | Contact with GP arranged by NHS Direct |
| 1:55 | GP urgent | Previously attended A&E and was sent home |
| 2:22 | GP urgent | Patient had been discharged from hospital. Worried as told not to attend A&E with presenting complaint. Therefore nurse advised to contact GP urgently |
| 2:23 | GP urgent | Advised to contact GP within 2 to 4 hours |
| 2:51 | GP urgent | Patient recently discharged from respite care with urinary tract infection, reduced mobility, and incontinent. Advised to contact GP urgently and request a home visit |
| 3:16 | GP urgent | Advised to seek urgent advice in 2 to 4 hours |
| 3:41 | GP routine | Pain after fatty foods. Patient had taken pain relief which helped. Advised to see GP in the morning but if pain increased to contact GP for urgent appointment |
| 3:45 | GP urgent | Advised urgent and to contact GP within 2 to 4 hours |
| 4:02 | GP routine | GP contacted but did not see patient. Patient suffers from Alzheimer’s and admitted with confusion |
| 4:18 | Self care | Patient contacted by NHS Direct three times to assess condition. Third contact patient advised to contact GP urgently 2 to 4 hours |
| 4:55 | GP urgent | Had previously seen GP and been given antibiotics |
| 5:20 | GP co-operative | Advised urgent and seek GP advice in 2 to 4 hours |
| 23:08 | Call abandoned | Nurse tried to contact patient but there was no response |
| 35:00 | Self care | Self care advice and to call back if condition deteriorated |
| 107:00 | GP urgent | Previously attended A&E and sent home |