Table 2

Methodology of factor and global satisfaction assessment studies

Author and date	Survey format	Delivery	Timing	Respondent	Survey population	Sample	Response rate (%)
Bjorvel and Steig¹⁵ 1991	Questionnaire	Self completed	On arrival and before discharge	Adult patients	Not admitted, classed by selected problems	187 patients. Convenience	77
Booth et al³¹ 1992	Questionnaire	Self completed	During ED visit	Not known	Not admitted. Non-ambulance patients	342 patients. Consecutive	45 (some incomplete)
Hansagi et al⁶ 1992	Questionnaire	Postal	Few days after discharge	Not known	Not admitted, or discharged within four weeks	567 patients	75
Lewis et al⁸ 1992	Two part questionnaire	Self completed	During ED visit	Not known	All patients	152 patients. Systematic sample	Unknown
Maitra et al¹⁶ 1992	Questionnaire	Self completed	In ED after treatment	Patient or accompanying person	All ED patients	433 patients. Systematic sample	51
Bursch et al¹³ 1993	Questionnaire	Telephone	Within one week of discharge from ward or ED	Patient or parent/guardian	All patients	258 patients. Census	59
Britten et al¹⁴ 1994	Semi-structured interview	Trained interviewer	One or two days after admission	Adult patients	Adult patients, admitted via the ED	83 patients. Selected ward inpatients	Unknown
Thompson et al¹⁷ 1995	Questionnaire	Telephone	Two to four weeks after ED visit	Adult patient or parent/guardian	All non-admitted patients	1574 patients. Random sample	43
Thompson et al¹⁸ 1996	Questionnaire	Telephone	Two to four weeks after ED visit	Adult patient or parent/guardian.	All non-admitted patients with recorded waiting times	1631 patients. Random sample	45
Hall et al⁷ 1996	Questionnaire	Postal	Three to four days after ED visit	Not specified	Non-admitted patients from 187 emergency departments	9106 patients. Consecutive sample	25
Rhee et al¹⁹ 1996	Questionnaire	Telephone	Within 60 days of ED visit	Patients, parents/guardians or accompanying person	All patients	618 patients. Random sample	46
Yarnold et al¹¹ 1998 (1)	Questionnaire	Postal	One week after ED visit	Adult patient or parent/guardian	Non-admitted patients from an academic hospital	2277 patients. Consecutive sample	17
Yarnold et al¹¹ 1998 (2)	Questionnaire	Telephone	Two to four weeks after visit	Adult patient or parent/guardian	All non-admitted patients from a community hospital	1,287 patients. Random sample	53
Boudreaux et al¹² 2000	Questionnaire	Telephone	10 days after ED visit	Not known	Not known	437 patients	39
Morgan et al¹⁰ 2000	Focus group and questionnaire	Postal	Not related to ED visits	Adult Sheffield residents	10800 adult responders to a previous study	271 respondents. Random sample	65
Sun et al⁵ 2000	Medical notes review	Self completed questionnaire.	In ED 10 days after ED visit	Adult patients	Adult patients with selected, high prevalence problems from five urban EDs.	2333 patients. Mixed convenience and consecutive samples.	67
Sun et al⁵ 2000	Questionnaires	Telephone interview	In ED 10 days after ED visit	Adult patients		2333 patients. Mixed convenience and consecutive samples.	67