Characteristics of sample
| Variable | Value | Number (valid%) |
|---|---|---|
| Sex | Female | 229 (61) |
| Age group | Under 18 | 5 (1) |
| 18–45 | 303 (80) | |
| 46–65 | 55 (15) | |
| Over 65 | 14 (4) | |
| Education | Secondary level or less | 176 (47) |
| More than secondary | 197 (53) | |
| Ethnicity | White | 353 (94) |
| All other | 21 (6) | |
| Employment status | Paid employment | 266 (72) |
| Not working, but looking | 19 (5) | |
| Not working, not looking | 85 (23) | |
| Living alone | Alone | 47 (12) |
| Care for others | Yes | 174 (46) |
| Income group (£ per annum) | <15000 | 111 (32) |
| 15000–45000 | 190 (55) | |
| >45000 | 44 (13) | |
| Access to car after hours | No | 74 (20) |
| Self assessed health status | Excellent/very good | 210 (57) |
| Good | 115 (31) | |
| Fair or poor | 43 (12) | |
| Appointment today | Immediate/booked <24 hours | 297 (94) |
| Booked >24 hours ago | 19 (6) | |
| Experience of health services over past 12 months | GP | 293 (77) |
| Out of hours GP | 237 (63) | |
| A&E | 247 (65) | |
| 999 Ambulance service | 167 (44) | |
| NHS Walk-in centre | 196 (52) | |
| NHS Direct | 254 (68) |