Abstract 010

Aim	Method
To gain a view on acceptability to patients	All patients contacted and telephone questionnaire administered 7–10 days following the 999 call
To identify and review adverse incidents	Clinical review of incidents by two A&E senior medical staff where the patient reported dissatisfaction and a poor outcome
To gain a view on acceptability to the public	Consultation with the Patients Forum
To assess staff compliance to procedure	Quality Assurance (QA)
To assess staff confidence in using the procedure	Semi structured interview with 50% sample of CTA staff trained to implement ‘no send’ 2 months after policy start
To measure the impact on ambulance resource use	Review of number of calls invoked against number of ambulance responses in the appropriate prioritisation codes