What is the problem? | | Waiting times |
| | Complaints |
| | Anxiety |
| | Inefficient working |
Why now? | | Targets |
| | Visibility |
What facilitated adoption? | | Mass media |
| | Roadshows |
| | ESC networks |
| | Near peer groups |
| | Leadership |
| | Enthusiasm |
| | Ownership |
| | Professional development |
| | Homophily* |
| | It matters |
| | It’s adaptable |
| | It’s simple |
| | It’s testable |
| | It’s observable |
| | Timing |
| | Type of decision |
How was support organised? | | MA |
| | ESC |
| | Existing networks |
| | Near peer groups |
| | Strategic health authority (SHA) reporting |
What inhibited adoption? | | Interpretation |
| | Inexperience |
| | Roles and resistance |
| | Quality and safety |
| | A&E mindset |
| | Demand |
| | Resources |
| | Existing performance |