The quality and outcomes framework and access survey measures
| Measure | Description |
| Quality and outcomes framework | |
| Clinical domain | 80 Indicators relating to 19 clinical areas (coronary heart disease, stroke, hypertension, diabetes, chronic obstructive pulmonary disease, epilepsy, hypothyroidism, cancer, palliative care, mental health, asthma, dementia, depression, chronic kidney disease, atrial fibrillation, obesity, learning disabilities, smoking) worth up to 655 points. |
| Organisational domain | 43 Indicators relating to five organisational areas (records and information, information for patients, education and training, practice management, medicines management) worth up to 181 points. |
| Access survey | |
| Telephone access | The proportion who were, in general, satisfied with how easy it is to get through to someone on the phone at their doctor's surgery. |
| An appointment within 2 days | Of those who tried in the past 6 months to get an appointment with a doctor fairly quickly (on the same day or on the next 2 days the surgery was open), the proportion who were able to get this appointment. |
| Able to book an appointment in advance | Of those who, in the past 6 months, have wanted to book ahead (more than 2 full days in advance) for an appointment with a doctor, the proportion who were able to get this appointment. |
| Able to make an appointment with a particular doctor | Of those who, in the past 6 months, have ever wanted to make an appointment with a particular doctor at their practice, the proportion who were able to. |
| Satisfaction with opening hours | The proportion who, over the past 6 months or so, were satisfied with their GP surgery opening hours. |
GP, general practitioner.