Satisfaction categories that determine high overall patient satisfaction
| OR | p Value | 95% CI | |
| First impression of the ED | |||
| Poor | 1 | – | – |
| Fair | 0.88 | 0.002 | 0.18 to 0.42 |
| Good | 0.38 | 0.28 | 0.66 to 2.19 |
| Adequacy of signage | |||
| Poor | 1 | – | – |
| Fair | 1.13 | 0.88 | 0.21 to 6.02 |
| Good | 0.67 | 0.68 | 0.09 to 4.71 |
| Level of comfort in the waiting room | |||
| Poor | 1 | – | – |
| Fair | 6.24 | 0.03 | 1.14 to 34.02 |
| Good | 1.74 | 0.68 | 0.20 to 14.59 |
| Presence and availability of staff | |||
| Poor | 1 | – | – |
| Fair | 0.22 | 0.11 | 0.03 to 1.42 |
| Good | 1.29 | 0.8 | 0.17 to 9.8 |
| Waiting time for first visit | |||
| Poor | 1 | – | – |
| Fair | 12.76 | 0.009 | 1.87 to 86.83 |
| Good | 25.79 | 0.002 | 3.38 to 196.54 |
| Clarity of information received | |||
| Poor | 1 | – | – |
| Fair | 0.16 | 0.06 | 0.02 to 1.13 |
| Good | 0.36 | 0.33 | 0.046 to 2.84 |
| Discretion during triage | |||
| Poor | 1 | – | – |
| Fair | 2.66 | 0.44 | 0.21 to 32.65 |
| Good | 15.84 | 0.03 | 1.23 to 203.6 |