Table 5

Patient satisfaction

	n Total	Spoken information (%)	Opportunity to tell complaints (%)	Time periods (%)	Problem sorted out (%)
Before implementation group	356
Satisfied		76.5*	82.1*	26.7*	53.0*
Fairly satisfied		22.1	26.2	57.0	43.6
Not satisfied		1.4	1.7	16.3	3.4
After implementation group	286
Satisfied		61.7*	74.6*	36.6*	71.2*
Fairly satisfied		37.6	23.6	46.9	24.4
Not satisfied		0.7	1.8	16.5	4.4
After implementation group
Not triaged	188
Satisfied		64.2	75.6	37.1	69.7
Fairly satisfied		34.7	22.2	46.0	25.2
Not satisfied		1.1	2.2	16.9	5.1
Triaged	98
Satisfied		56.8	72.8	35.8	74.2
Fairly satisfied		43.2	26.1	48.4	22.6
Not satisfied		0	1.1	15.8	3.2
Urgency levels
Green	57
Satisfied		57.1	73.2	35.7	73.2
Fairly satisfied		42.9	26.8	48.2	23.2
Not satisfied		0	0	16.1	3.6
Yellow	30
Satisfied		48.3	69.2	20.7	77.8
Fairly satisfied		51.7	30.8	58.6	18.5
Not satisfied		0	0	20.7	3.7