Table 2

Levels of patient satisfaction to emergency care in EQS-H domains by gender

Highly satisfiedModerately satisfiedUnsatisfiedPercentage mean score (SD)
N (%)N (%)N (%)
Clarity of information (MI) domain
 Male51 (24.3)77 (36.7)82 (39.0)63.85 (18.53)
 Female89 (49.4)41 (22.8)50 (27.8)71.73 (23.85)
 Total140 (35.9)118 (30.3)132 (33.8)67.49 (21.49)
χ2=26.91; p<0.001*t=−3.601; 95% CI: 3.6 to 12.2, p<0.001*
Relation with staff (RS) domain
 Male35 (16.7)99 (47.1)76 (36.2)64.53 (15.07)
 Female114 (63.3)46 (25.6)20 (11.1)80.26 (18.37)
 Total149 (38.2)145 (37.2)96 (24.6)71.79 (18.40)
χ2=92.16; p<0.001*t=−9.147; 95% CI: 12.3 to 19.1, p<0.001*
Overall
 Male32 (15.2)99 (47.1)79 (37.7)64.28 (14.15)
 Female96 (53.3)59 (32.8)25 (13.9)77.41 (18.19)
 Total128 (32.8)158 (40.5)104 (26.7)70.36 (17.40)
χ2=68.26; p<0.001*t=−7.847; 95% CI: 9.8 to 16.4, p<0.001*
  • *Statistically significant.

  • EQS-H, Echelle de Qualité des Soins en Hospitalisation.