Adverse effects of overcrowding on patient experience and care
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Adverse effects of overcrowding on patient experience and care

John Collis Emergency department staff nurse, Leicester Royal Infirmary

John Collis presents the findings of a systematic literature review of how the number of people in emergency departments affects service delivery

There has been much investigation into the causes and management of overcrowding, but little about how it affects care delivery. The author therefore undertook a systematic literature review of the subject. This revealed that diverse areas of care are affected by overcrowding, and confirmed its adverse effects on patient experience and care.

Emergency Nurse. 18, 8, 34-39. doi: 10.7748/en2010.12.18.8.34.c8152

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