The urgency of care need and patient satisfaction at a hospital emergency department

H Hansagi; B Carlsson; B Brismar

doi:10.1097/00004010-199201720-00008

The urgency of care need and patient satisfaction at a hospital emergency department

Health Care Manage Rev. 1992 Spring;17(2):71-5. doi: 10.1097/00004010-199201720-00008.

Authors

H Hansagi¹, B Carlsson, B Brismar

Affiliation

¹ Department of Community Medicine, Huddinge University Hospital, Sweden.

PMID: 1601663
DOI: 10.1097/00004010-199201720-00008

Abstract

Satisfaction with the treatment and service at a hospital emergency department (ED) in a Swedish suburban area was generally high according to a questionnaire carried out among 758 patients with a 75 percent response rate. Satisfaction with the ED, however, was significantly lower among patients who were triaged nonurgent than among the immediate and urgent triage patients. This was especially true for younger patients.

MeSH terms

Aged
Aged, 80 and over
Emergencies
Emergency Service, Hospital / standards*
Emergency Service, Hospital / statistics & numerical data
Family Practice / standards
Health Services Research
Hospital Bed Capacity, 500 and over
Hospitals, University / standards
Hospitals, University / statistics & numerical data
Humans
Patient Satisfaction / statistics & numerical data*
Surveys and Questionnaires
Sweden
Triage / standards