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Article 9. Change, committees, and the press want to speak to you
  1. J Wardrope,
  2. S McCormick
  1. Department of Accident and Emergency Medicine, Northern General Hospital, Sheffield, UK
  1. Correspondence to:
 Mr J Wardrope, Department of Accident and Emergency Medicine, Northern General Hospital, Herries Road, Sheffield S5 7AU, UK;


This article in the series on management within the emergency department focuses on the importance of meetings and how to instigate change.

  • management
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    53, Redwood Close
    AE6 4TY


    Dear Sir,

    I am writing to complain about a very serious matter, namely an assault on myself by a member of your staff. I was in the Casualty department on the night of 30th March with one of my friends who had suffered a head injury. Whilst we were waiting to be seen three men began hassling us and behaving in a threatening way. My friend and I were trying to defend ourselves from this attack when an extremely large male nurse appeared and began threatening us. He said that we would all get thrown out if we did not calm down. I tried to explain that it was not our fault and that we were innocent but at that point the nurse assaulted me and pinned me to the floor with my right arm behind my back. He then proceeded to roughly manhandle me out of the waiting room and told me not to return.

    Since this incident I have had pain from my right shoulder everyday and it is making it difficult for me to find work.

    I hope that you will investigate this incident fully as it is unacceptable for members of the so called caring profession to assault patients. Given that I could sue for assault I think the very least I can expect is a full written apology from the nurse involved.

    Yours sincerely


    Mr Wayne Chancer




    Taken from the Jaemtown Echo:

    Casualty Department Blunders Again

    by David Devon


    The recent trend in medical blunders and incompetence has reached our own Jaemtown hospital, St Jude�s. In a confidential document, the Health Service Watchdog criticises the care given to a young lady who presented to the casualty department last year with meningitis. Although we would not name the patient concerned we can say that she was in her early twenties and had learning difficulties. Her mother was concerned when she became unwell and took her immediately to the hospital for emergency care. Unfortunately, despite her mother�s protests, the lady was sent home and died a short time later of the killer bug meningitis. As if this was not bad enough, the blundering casualty medics have continued to deny they made any mistake and have forced the grieving mother to fight through the complaints procedures for a year. It seems clear that this young lady was not treated properly because of her handicap and her mother is now living with the fact that she trusted doctors who clearly were not up to their job.

    This reporter is well aware of the good work done by many staff in the NHS and indeed the Health Service Watchdog finds no fault with the hard working nursing staff. Once again it is the arrogant medics who have gambled with someone else�s life, and lost. When will they learn the signs of meningitis? When will they listen to the concerns of relatives?

    This is not the first time the local casualty department has come under the spotlight for the wrong reasons. Many of this paper�s readers will recall the appalling blunder of two years ago when a young girl was sent home following a head injury. The young girl had not even received a skull x-ray and later developed a potentially life threatening blood clot on the brain. Thanks to our campaign at the time all children with head injuries should now receive x-rays but this reporter has learnt that a new specialist in the casualty department is once again trying to deny our children the best care. Is she now going to take away all we fought so hard for?

    Many of us rely on casualty for emergency care but few realise that it is staffed by junior doctors who have little experience, many are newly qualified. They care for us at our sickest with little or no supervision. The consequences of this are all too clear, must we have a third tragedy before we get the care we deserve. So, remember, if you are unfortunate enough to need emergency care insist on seeing a specialist, don�t let you or a member of your family become the next bad story out of St Jude�s.

    Let us know what you think. Write to me or call the press office with your comments and experiences. Let�s get the care we deserve!




    The Director Corporate Affairs,The Union
    St, Jude's Hospital,High Street,

    Dear Sirs,

    We are instructed to investigate a claim by one of our members that you did not correctly investigate an allegation of sexual misconduct. You should be aware that Ms. Holly was subjected to improper sexual advances by one of your staff. She made a formal complaint but feels that this was not properly investigated. Specifically we are instructed that you did not follow the procedures laid out in your Harassment Policy.

    Ms Holly feels that her complaint was not taken seriously. She subsequently had to leave the department and feels that her career prospects and her reputation have been damaged.

    We would like to give notice that we are lodging a formal grievance. We would like your response to this issue.


    Jethro Tull.


    Click here to download/view the PowerPoint presentation: [REFORMING EMERGENCY CARE] - a presentation made by the Trust

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