Article Text

Download PDFPDF
Internet health information use and e-mail access by parents attending a paediatric emergency department
  1. R D Goldman1,
  2. A Macpherson2
  1. 1Pediatric Research in Emergency Therapeutics (PRETx) Program, Division of Pediatric Emergency Medicine, The Hospital for Sick Children, Department of Pediatrics, University of Toronto, Canada
  2. 2Institute of Clinical Evaluative Sciences, University of Toronto, Toronto, Ontario, Canada
  1. Correspondence to:
 Dr R D Goldman
 Paediatric Research in Emergency Therapeutics (PRET) Program, Division of Pediatric Emergency Medicine, The Hospital for Sick Children, 555 University Avenue, Toronto, ON M5G 1X8, Canada; ran.goldman{at}


Objectives: To document internet access and health related usage patterns by families of children in a large paediatric emergency department (ED), and to discover if parents want the internet to become a tool for transferring medical test results.

Methods: This was a pre-tested, 21 item, interview conducted with parents at the paediatric ED in Toronto over 3 months. Descriptive statistics and frequency distributions were calculated and variables associated with parents wishing to access results electronically were examined.

Results: In total, 950 parents completed the interview (93%), of whom 87% reported routine internet access, 75% reported having an e-mail account, and 60% accessed their e-mail once or more a day. Over half (56%) reported searching the internet for health related information, with 8.5% of these searching immediately preceding their visit. Nearly three quarters (73%) indicated they would like to receive an e-mail containing the results of tests conducted in the ED; 66% of all respondents and 89% of those with e-mail indicated that they would like their child’s primary care provider to receive information electronically.

Conclusion: The majority of families have internet access and most want to receive medical information electronically and to send it to the primary provider. The vast use of internet for health related information emphasises the need to guide parents regarding reliable resources online, possibly as part of their ED visit.

  • ED, emergency department
  • internet
  • parents
  • electronic mail
  • children
  • emergency department

Statistics from

Request Permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.


  • Competing interests: none declared

Linked Articles

  • Primary Survey
    Ian Maconochie