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Need for an effective triage system in the NHS
National Health Service (NHS) policy recognises the importance of providing appropriate care at the right time and in the right place to people who seek emergency medical aid, so that those who can benefit from an immediate response and treatment at the highest level of care are identified, and those who can wait can receive advice or be directed to an appropriate service for further care with less urgency. Department of Health policy documents1–4 have portrayed a vision in which the spectrum of providers, such as emergency departments, general practitioners, the ambulance service, NHS Direct (the UK …