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When would you call 999? Perceptions of emergency ambulances’ role in unscheduled health care
  1. A Porter,
  2. L Button,
  3. K Duff,
  4. A Evans,
  5. H Snooks,
  6. R Lowe,
  7. A Watkins
  1. Swansea University, Swansea, UK

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    Background

    With rising demand for all unscheduled care services and unprecedented demand for 999 services, we carried out a study which aimed to increase understanding of how members of the public make decisions about whether to use emergency health care services, and which service they choose to call on.

    Method

    A total of 30 people took part in four …

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