Article Text

Download PDFPDF
ED, email, emess!
  1. Daniel S Hill1,
  2. Leigh Cowling1,
  3. Fleur Jackson2,
  4. Richard Parry2,
  5. Robert G Taylor1,
  6. Jonathan P Wyatt2
  1. 1Emergency Department, Royal Cornwall Hospital, Truro, UK
  2. 2Accident and Emergency Department, Royal Cornwall Hospital, Truro, UK
  1. Correspondence to Dr Daniel Hill, Royal Devon and Exeter Foundation Trust, Barrack Road, Exeter EX2 5DW, UK; danielhill{at}


Email has transformed communication in the National Health Service. Handling a torrent of unfocused communication is a potential burden on the clinician's time and a source of stress at work. A prospective study of the number of emails, links and attachments received during a 14-day period by four doctors of an emergency department has revealed the large number of emails received, with consultants receiving more emails than registrars. The time required to merely read this mass communication is substantial. It is suggested that time needs to be allocated to handle emails and that doctors may benefit from training on how to handle them.

  • Trauma
  • emergency departments
  • ECG
  • emergency department management
  • overdose
  • poisoning
  • forensic–legal medicine
  • hypothermia
  • interpersonal
  • environmental medicine
  • violence

Statistics from

Request Permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.


  • Competing interests None.

  • Provenance and peer review Not commissioned; internally peer reviewed.