Study question To determine if placing a senior doctor at triage versus standard single nurse in a hospital emergency department (ED) improves ED performance by reviewing evidence from comparative design studies using several quality indicators.
Design Systematic review.
Data sources Cochrane Library, MEDLINE, EMBASE, CINAHL, Cochrane Effective Practice and Organisation of Care (EPOC), Web of Science, Clinical Trials Registry website. In addition, references from included studies and citation searches were used to identify relevant studies.
Review methods Databases were searched for comparative studies examining the role of senior doctor triage (SDT), published from 1994 to 2014. Senior doctor was defined as a qualified medical doctor who completed high specialty training in emergency medicine. Articles with a primary aim to investigate the effect of SDT on ED quality indicators such as waiting time (WT), length of stay (LOS), left without being seen (LWBS) and left without treatment complete (LWTC) were included. Articles examining the adverse events and cost associated with SDT were also included. Only studies with a control group, either in a randomised controlled trial (RCT) or in an observational study with historical controls, were included. The systematic literature search was followed by assessment of relevance and risk of bias in each individual study fulfilling the inclusion criteria using the Effective Public Health Practice Project (EPHPP) bias tool. Data extraction was based on a form designed and piloted by the authors for dichotomous and continuous data.
Data synthesis Narrative synthesis and meta-analysis of homogenous data were performed.
Results Of 4506 articles identified, 25 relevant studies were retrieved; 12 were of the weak pre-post study design, 9 were of moderate quality and 4 were of strong quality. The majority of the studies revealed improvements in ED performance measures favouring SDT. Pooled results from two Canadian RCTs showed a significant reduction in LOS of medium acuity patients (weighted means difference (WMD) −26.26 min, 95% CI −38.50 to −14.01). Another two RCTs revealed a significant reduction in WT (WMD −26.17 min, 95% CI −31.68 to −20.65). LWBS was reduced in two Canadian RCTs (risk ratio (RR)=0.79, 95% CI 0.66 to 0.94). This was echoed by the majority of pre-post study designs. SDT did not change the occurrence of adverse events. No clear benefit of SDT in terms of patient satisfaction or cost effectiveness could be identified.
Conclusions This review demonstrates that SDT can be an effective measure to enhance ED performance, although cost versus benefit analysis is needed. The potential high risk of bias in the evidence identified, however, mandates more robust multicentred studies to confirm these findings.
- emergency department
- emergency care systems, efficiency
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Emergency department (ED) crowding occurs when demand for emergency services exceeds the capacity to provide care within a reasonable time frame.1 This problem is international in scope and affects governments, hospitals, service providers and service users2–4 ED crowding is important because it is associated with long waiting times (WTs) and increased length of stay (LOS) of patients in the ED.2 This is often reflected in risks to patient safety and reduced patient satisfaction.3
It is helpful to break down the causes of crowding into input, throughput and output factors.4 Trying to control input or output is largely beyond the capability of ED staff and managers. Often such action requires a multilevel approach and collaborative involvement, including numerous hospital and out-of-hospital interventions.1
On the other hand, several interventions have been implemented to improve throughput or patient flow.
Nurse triage is currently the standard triage model in the majority of hospitals throughout the world.5 Nonetheless, there seems to be a rising concern among policy makers as to whether or not this older model is effective enough in the face of increased ED crowding worldwide.5 Two reviews have summarised succinctly the numerous throughput interventions aimed at improving ED flow such as nurse-requested X-ray, physician liaison triage and rapid assessment zones.6 ,7 Recently, the Royal College of Emergency Medicine in the UK suggested rapid senior assessment of patients within their recommendations to reduce ED crowding.1 ,8 In fact, there seems to be a growing interest in, and use of, senior doctor triage (SDT). SDT involves placing a senior emergency doctor in triage so that they can identify potential emergencies, initiate diagnostic workups and treatment for patients prior to being seen in the main ED. Previously, Rowe et al reviewed evidence on doctor triage in a broad context which included junior, middle grade or senior doctors.7 In some of their included studies, the intervention was fulfilled by a doctor, a nurse practitioner or a physician assistant.9 ,10 Furthermore, they depended heavily on abstract-only studies. In comparison, this current review adopts a tight focus looking specifically at the role of the ‘senior’ doctor in early assessment at triage.
An increasing amount of evidence assesses the benefits and risks of a senior doctor assessment at triage. The objective of this systematic review is to synthesise comparative studies available in the literature which explore the impact of SDT versus the standard single nurse triage on ED performance measures. This should allow decision making ED clinicians to draw conclusions with respect to applying this intervention to their own practice.
Protocol and registration
Methods of the analysis and inclusion criteria were specified in advance and documented in a protocol.11 Review registration number: CRD42014010143.
Extensive search of the following electronic databases was undertaken to identify relevant studies: MEDLINE, EMBASE, CINAHL, Cochrane Effective Practice and Organisation of Care (EPOC), Cochrane Library, Web of Science and Clinical.trial.gov. This was accompanied by searching citation indices, secondary references, grey literature and hand searching through the archives of key journals. Literature for inclusion in the review was restricted to the period (1994–2014) in order to keep the information as relevant as possible. See on-line supplementary 1 for search strategy.
Articles were included in the systematic review if they fulfilled the following eligibility criteria: (1) comparative in design (randomised and non-randomised controlled trials (RCTs), before and after (BA) studies, interrupted time series and cohort studies with controls); (2) published peer-reviewed studies; (3) conducted in adult or mixed-age group EDs; (4) evaluated SDT working either individually or within a team of other healthcare professionals and (5) explicitly mentioned at least one of the key ED performance measures.12
Articles were excluded if they were (1) non-comparative descriptive studies; (2) abstract-only studies; (3) published in a language other than English; (4) investigated specific patient illnesses; (5) the intervention (senior doctor) was allocated to other duties in the ED, for example, seeing ‘clerked’ patients, administrative work or teaching and supervision; (6) interventions that employed primary care physicians or general physicians in triage and (7) evaluated ‘see and treat’ or ‘fast track’ schemes.
Screening and data extraction
Irrelevant studies and duplicate publications were removed via screening of titles. Following this title sift, the researchers selected the studies according to the predetermined inclusion and exclusion criteria. This was achieved by reading the abstracts or full texts if necessary. The authors were contacted to retrieve the qualification of the doctor if not clearly stated. A specifically designed and piloted form developed by the lead author was used for data extraction. Data extracted for continuous outcomes included mean, SD and sample size for each group. SD was sometimes calculated from CIs or p value. For the purpose of the review, where only medians and IQR were reported, medians were accepted as means and SD was estimated using this formula: ‘SD=IQR/1.35’.13 This process was performed by one reviewer and verified by the other authors.
Risk of bias
Each included study was evaluated for the risk of bias and study design using the Effective Public Health Practice Project (EPHPP) quality assessment tool.14 This tool accounts for the different study designs of the included studies.
The EPHPP tool examined each study against six dimensions, namely selection bias, study design, confounders, blinding, data collection methods, withdrawals and dropouts. Finally, the quality of each article was graded as strong, moderate or weak according to the individual ratings attributed to each dimension.
Narrative synthesis was completed. A table of the findings was produced to summarise the population, design and intervention of each study. Heterogeneity between studies was assessed using the I2 statistic. Homogenous studies were statistically summarised and meta-analysed. The meta-analyses were performed by computing risk ratios (RRs) and weighted means difference (WMD) with 95% CI using a random effects model, as it provides a more conservative estimate of the effect size. If meta-analysis was not feasible due to high heterogeneity (I2 >90%), weighted means or RRs were calculated for all studies for a given outcome to provide a non-meta-analytic comparison for each result. This was carried out using the Review Manager program (RevMan5.2).
Subgroup analyses, by study design, intervention type (senior-led team vs senior doctor and nurse triage) and population type (medium acuity patients: Canadian Triage and Acuity Scale 3 (CTAS 3) or equivalent), were conducted if feasible.
Sensitivity analysis was planned according to study design and methodological quality.
Assessment of publication bias
Symmetry of funnel plots was used to assess for publication bias.
The initial search identified 4506 abstracts, which were evaluated for relevance. Fifty-five studies were considered potentially relevant and evaluated in full text. In addition, two studies were found through citation searching and secondary references. Ultimately, 25 studies were selected based on the predetermined eligibility criteria. See on-line supplementary 2, 3 for Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) chart and list of excluded studies, respectively.
Description of the studies
Two studies evaluated senior doctor-only triage where the senior doctor alone was responsible for assessing patients and initiating treatment.18 ,30 A further group of eight studies, including two Canadian RCTs, examined the presence of combined senior doctor and nurse triage.16 ,17 ,22 ,27 ,28 ,34 ,35 ,38 In the final group of 15 studies, the intervention was a senior doctor-led team triage where the senior doctor was accompanied by a team of other health professionals such as nurses and technicians. In five of these studies, the team included junior doctors in addition to nurses or technicians.24 ,31 ,32 ,36 ,37 See table 1.
The population of the ED patients appeared comparable across the included studies. Fourteen studies documented age, gender and mode of arrival to ED. In 12 of these studies, patients were middle aged with neither gender being predominant.
Using the EPHPP global rating decision tool, 4 studies were assessed as being of strong quality,23 ,34 ,35 ,37 9 of moderate quality18 ,20 ,25 ,26 ,27 ,29 ,31 ,32 ,39 and 12 of weak quality. None of the studies were double blinded. Although typically patients were not aware of the introduced change in the ED, ED staff could not be blinded to the intervention. However, two strong quality RCTs from Canada and Australia stated that data analysts were blinded to the study objectives (see table 2).34 ,37
See table 3.
Length of stay
Nineteen studies reported on LOS, including four RCTs. Two Canadian RCTs by Cheng et al and Holroyd et al revealed a significant reduction in LOS with combined senior doctor and nurse triage.34 ,35 This was not the case in the remaining two RCTs,36 ,37 including an Australian study by Davis et al where a Senior Work-up Assessment and Treatment (SWAT) model was associated with a 6 min increase in LOS.37 High heterogeneity did not allow pooled estimates to be provided. All non-RCTs except three16 ,17 ,31 were associated with a significant reduction in LOS with a median decrease of 26 min (IQR −6 to −56) (figure 1).
Subgroup analysis according to patient acuity was conducted. A pooled result from two homogeneous Canadian RCTs34 ,35 reported a significant reduction in LOS for medium acuity patients (CTAS 3) with combined senior doctor and nurse triage (WMD −26.26 95% CI −38.50 to −14.01).
The remaining RCTs by Subash et al and Davis et al did not present LOS according to patients’ acuity and were not included in the analysis.
The effect of SDT on medium acuity patients in non-RCT studies was similar with a median decrease of 29 min (IQR −6 to −56).
A subgroup analysis in accordance with the intervention type (single senior doctor, senior doctor and nurse, senior-led team) did not explain the high heterogeneity (I2=99) among the included studies. A median decrease in LOS for senior doctor-led team triage was also 29 min (IQR −6 to −56).
Sensitivity analysis was not possible owing to the high heterogeneity of the studies.
Thirteen studies reported outcome data on WT to see a doctor. Two RCTs by Cheng et al and Subash et al revealed a significant reduction in WT in association with SDT (WMD −26.17 min, 95% CI −31.68 to −20.65).34 ,36 The RCTs by Holroyd and Davis did not report WT. All non-RCTs except two31 ,33 showed a significant reduction in this indicator with a median reduction of −15 min (IQR—7.5 to −18) (figure 2).
Left without being seen
Fourteen studies reported on patients who left the ED before being seen by a doctor (left without being seen (LWBS)). Pooled results from two Canadian RCTs by Cheng et al and Holroyd et al reported an improvement in LWBS (RR=0.79, 95% CI 0.66 to 0.94).34 ,35 The RCTs by Davis et al and Subash et al did not report this outcome (figure 3)
All the remaining 12 non-RCTs showed a reduction in LWBS rates. However, in four studies, this reduction was not statistically significant.20 ,31 ,33 ,39 Pooled results from two homogenous American non-RCTs (I2=0) evaluating senior-led team triage on medium acuity patients showed a significant reduction in LWBS rates (RR=0.56, 95% CI 0.51 to 0.61).25 ,26 Missing data did not allow the calculation of weighted RRs for three studies.22 ,27 ,33
Left without treatment complete
Four studies reported on patients leaving without completing their treatment (LWTC),23 ,29 ,32 ,35 including one RCT by Holroyd et al. Holroyd et al demonstrated that the number of LWTC patients did not decrease significantly (RR=0.65, 95% CI 0.25 to 1.67).35 On the other hand, three non-RCTs showed a significant reduction in LWTC rates.23 ,29 ,32
Adverse events (mortality and re-attendances)
Two studies reported on the impact of SDT on mortality rate of patients visiting the ED.32 ,34 One RCT by Cheng et al showed that senior doctor and nurse triage was associated with a non-significant reduction in mortality rate (0.16 to 0.06%, p=0.45).34 An observational study by Burstorm et al showed that there was a statistically significant reduction in mortality (p<0.001).32
Patient re-attendance was measured in three non-RCTs.15 ,32 ,38 Burstorm et al showed a significant improvement in unplanned re-attendance associated with senior-led team triage (p<0.001).32 The other two studies followed up a sample of the patients presented in the intervention period only. First, Terris et al documented no adverse events, while Choi et al reported one case with a minor complication.15 ,38
Three non-RCTs compared patient satisfaction in intervention and control periods.17 ,19 ,30 Two of these studies revealed no change in patient satisfaction.17 ,30 In contrast, a study by Imperato et al showed a significant improvement in patient satisfaction with SDT (RR=0.16, 95% CI 0.04 to 0.28).19 Three studies evaluated patient satisfaction on intervention days only21 ,28 ,38 and found it to be high.
Costs associated with SDT
Costs associated with SDT were not commonly reported. This outcome was examined in one American study over a 1-year period.25 The study found an overall positive financial impact of having a Supplemented Triage and Rapid Treatment (START) team led by a senior doctor with net present value of £16.6 million and 13 months period to break even from initial investment.25
Assessment of publication bias
Visual inspection of the asymmetric funnel plots suggests the possibility of publication bias (figure 4).
The majority of studies concluded that dedicating a senior doctor in triage reduced the WT for patients to see a doctor, decreased the LOS and lowered the proportion of LWBS patients as well as the proportion of LWTC patients. Nevertheless, the impact of this model on patient satisfaction was not consistent across the studies. The cost effectiveness of this triage model could not be established from the available evidence.
The review findings confirm those presented by Rowe et al7 However, Rowe evaluated physician liaison triage, that is, the physician—of any grade—assisted in triage and was not necessarily always present to perform early assessment in triage.9 ,10 In addition, they drew nearly half of their included evidence from abstract-only studies.7
It is important to differentiate SDT from fast track or ‘see and treat’ models. Fast tracking often targets patients with a specific illness such as chest pain for rapid life-saving intervention. Several studies included in the review have a separate fast track unit running in their ED.
This review demonstrates that SDT positively impacted the total LOS across the majority of the studies reporting this outcome. After performing subgroup analysis, a pooled result from two strong quality Canadian RCTs34 ,35 revealed around half an hour reduction in LOS associated with senior doctor and nurse triage of medium acuity patients. A good quality BA study, that considered seasonal variation and a potential Hawthorne effect, showed a sustainable reduction in LOS over a 3-year period after the introduction of a senior doctor-led team triage.23 Although a well-conducted RCT by Davis et al37 stated no significant difference in LOS with SDT, a subgroup of discharged patients revealed a significant reduction in LOS associated with SWAT model. This reduction in LOS may be explained by shorter WT as the senior doctor is involved early in the patient journey. Previous studies have shown that different factors can be responsible for variation in LOS, including daily admissions, discharges and timing of presentations.40 The asymmetric funnel plot, however, suggests the possibility of publication bias. This is a cautionary finding to be considered in the interpretation of the results of this review.
A key finding of the review is that the use of SDT can result in shorter WTs. Pooled results from two RCTs by Cheng et al and Subash et al showed that WT was reduced by around half an hour.34 ,36 Interestingly, WT was reduced by around 15 min across the majority of the non-RCTs reporting this outcome. Although the majority of the studies reporting this outcome examined potential sources of bias, the fact that most of these studies were retrospective, single-centre studies should not be overlooked. Subgroup analysis was conducted in an attempt to group homogeneous studies together. However, this was only occasionally successful. Advantages related to significant time savings early in the ED process may translate into enhanced patient flow and reduction of the proportion of LWBS patients.41
Another key observation is that the majority of the studies reported that fewer patients left the ED without being seen by a physician. Such an effect can be related to the presence of a senior doctor in triage. Reduced numbers of departures unseen by a doctor from the ED may represent a direct effect of immediate assessment and handling of patients more rapidly. To put this finding into perspective, one previous study showed a reduction in the proportion of patients who LWBS is an important factor of quality for both doctors and patients, resulting in better patient satisfaction and better adherence to treatment in the ED.42 However, these results must always be interpreted with caution because these small changes in LWBS rates can be a natural phenomenon in a BA study, that is, the risk of regression to the mean bias must be taken into account.43
In terms of patient satisfaction, an important outcome measure in contemporary healthcare,44 only a few studies reported on this outcome. Reports on patient satisfaction following introduction of SDT showed contradictory findings across studies. While two recently published studies showed no change in patient satisfaction,17 ,30 recent evidence of weak quality suggests improved patient satisfaction under the SDT model.19
Lastly, the majority of studies did not include a resource and cost analysis, or address the safety profile of SDT in terms of mortality or unplanned re-attendances. Studies often neglected to report these essential outcomes.
Strengths and limitations
This review has certain strong points. It employed a comprehensive approach to assess risk of bias in the included studies. This allowed the reviewer to detect any internal or external validity threats in individual studies. Furthermore, since few systematic reviews focus on innovations in ED operations,7 ,45 this review is of potential value to ED clinicians as well as policy makers as an up-to-date summary of the literature on SDT.
The limitations of this review must also be acknowledged. The main limitation is that the patient population and outcome definitions are not standardised across the studies. One could argue that an overall consistent effect across a majority of the studies, notwithstanding the heterogeneous nature of those studies, should allow more global conclusions to be drawn.46 Moreover, subgroup analysis was performed in an attempt to facilitate more meaningful comparisons.
Second, the majority of studies employed a retrospective, single-centre design with a lack of randomisation. Only four randomised trials could be found .This has implications for the internal validity and the applicability of any conclusions made.
Finally, publication and language bias might account for some of the observed effect.
Implications for research
The logical next step for future research would be to confirm the review findings with more robust multicentric studies to determine if SDT provides safe, sustainable and cost-effective gains. Work is also required to develop an international ED outcome measurement tool and to use this tool as a basis for collaborative research and comparative evaluation. Lastly, qualitative research is needed to gain a better understanding of senior doctor views with regard to undertaking a possibly stressful and highly pressurised role of early initial assessment at triage.
In this review, SDT was associated with improvements in numerous ED metrics in most included studies (eg, Cheng et al, Imperato et al 2014 and Shetty et al). SDT may represent a valuable solution for ED managers and administrators in the battle of ED overcrowding. Unfortunately, the evidence is not sufficiently robust to support this transition. Future research should investigate and evaluate the benefits, costs and sustainability of senior initial assessment at triage through multicentric cluster RCTs and qualitative research.
The authors thank Mrs Claire Beecroft for her assistance in conducting the literature search and Mr Mike Bradburn for his assistance with meta-analysis. The authors also thank Dr Lena Burstorm, Dr Ivy Cheng, Dr Brian Rowe, Jascinth Lindo and Dr Olanrewaju Soremekun who kindly answered questions regarding their published studies.
Contributors All authors contributed to the concept and design of the review. AB, MK and SMM contributed to the design of the systematic review, reviewing papers for inclusion and exclusion and writing the paper. MAA undertook the systematic review. All authors contributed to analysis and interpretation of the data. MAA drafted the article; all other authors revised it critically and approved the final version submitted.
Funding This paper presents independent research by the National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care Yorkshire and Humber (NIHR CLAHRC YH). http://www.clahrc-yh.nir.ac.uk. The views and opinions expressed are those of the authors, and not necessarily those of the NHS, the NIHR or the Department of Health.
Competing interests None declared.
Provenance and peer review Not commissioned; externally peer reviewed.