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Authors’ response to ‘Impact of physician navigators: looking beyond productivity metrics and silver bullets’ by Leung et al
  1. Shawn E Mondoux,
  2. Mathew Mercuri
  1. Division of Emergency Medicine, Department of Medicine, McMaster University, Hamilton, Ontario, Canada
  1. Correspondence to Dr Mathew Mercuri, Division of Emergency Medicine, Department of Medicine, McMaster University, Hamilton, ON L8S 4L8, Canada; mercurmd{at}mcmaster.ca

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We would like to thank Dr Leung et al 1 and the editors for the opportunity to engage in further discussion on the issues presented in our commentary entitled ‘Tackling the demand for emergency department services: there are no silver bullets’.2 We believe that the intervention proposed by Leung et al 3 demonstrated improved timeliness to definitive patient care and was an important contribution to the medical literature around emergency department (ED) flow optimisation. Furthermore, we applaud the authors on a broader adoption of the programme to their local clinical environment and their ability to change culture in the clinical …

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