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Engaging, empowering and educating the waiting patient
  1. Amjid Mohammed1,
  2. Andrew S Lockey2
  1. 1 Emergency Department, Calderdale and Huddersfield NHS Foundation Trust, Huddersfield, UK
  2. 2 School of Human and Health Sciences, University of Huddersfield, Huddersfield, UK
  1. Correspondence to Amjid Mohammed, Calderdale and Huddersfield NHS Foundation Trust, Huddersfield, HD3 3EA, UK; amjid.mohammed{at}


While emergency departments are open to anyone without appointment, the need for prioritisation results in periods of waiting that are both wasteful and frustrating. However, value can be added to patient care by (1) engaging the waiting patient, (2) empowering the waiting patient and (3) educating the waiting patient. If these principles are implemented, they will benefit both the patient and the healthcare system.

  • emergency care systems
  • efficiency

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  • Handling editor Richard Body

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests AM is a director of a digital platform company (Healthcare Engineering).

  • Provenance and peer review Not commissioned; externally peer reviewed.