PT  - JOURNAL ARTICLE
AU  - M Halter
AU  - T Marlow
AU  - C Tye
AU  - G T H Ellison
TI  - Patients’ experiences of care provided by emergency care practitioners and traditional ambulance practitioners: a survey from the London Ambulance Service
AID  - 10.1136/emj.2005.032912
DP  - 2006 Nov 01
TA  - Emergency Medicine Journal
PG  - 865--866
VI  - 23
IP  - 11
4099  - http://emj.bmj.com/content/23/11/865.short
4100  - http://emj.bmj.com/content/23/11/865.full
SO  - Emerg Med J2006 Nov 01; 23
AB  - Patients’ experiences after receiving care from emergency care practitioners (ECPs) were compared with those after receiving care from traditional ambulance practitioners using a postal questionnaire distributed to 1658 patients in London; 888 responses were received. The responses of patients receiving care from both groups were similar and largely positive. But in two areas (“thoroughness of assessment” and “explaining what would happen next”), the care provided by ECPs was experienced as considerably better. These differences were partly explained by considerably fewer patients from ECPs being conveyed to the emergency department, suggesting that empowering ECPs to explore and explain alternatives to the emergency department improves patient satisfaction.