TY - JOUR T1 - What happens at triage: a naturalistic observational study JF - Emergency Medicine Journal JO - Emerg Med J SP - 931 LP - 933 DO - 10.1136/emj.2009.078774 VL - 27 IS - 12 AU - Joanna Clifford-Brown AU - Kirsty Challen AU - Brendan Ryan Y1 - 2010/12/01 UR - http://emj.bmj.com/content/27/12/931.abstract N2 - Objective To observe activity and delays at triage in an Emergency Department (ED) using the Manchester Triage System.Method Single-centre naturalistic observational design.Results 13% patients had observations recorded at triage. 13% of triage interactions were interrupted for an unrelated issue. The mean time to triage was 2.43 min, 0.95 min for patients arriving by ambulance.Conclusion Triage times and experience might be improved by reducing external interruptions to the triage process. ER -