TY - JOUR T1 - Waiting times and patient satisfaction in the accident and emergency department. JF - Archives of Emergency Medicine JO - Arch Emerg Med SP - 162 LP - 168 DO - 10.1136/emj.9.2.162 VL - 9 IS - 2 AU - A J Booth AU - C J Harrison AU - G J Gardener AU - A J Gray Y1 - 1992/06/01 UR - http://emj.bmj.com/content/9/2/162.abstract N2 - A survey of the waiting times and patients' opinions of these times was undertaken in a busy district general hospital A&E department. The various components of the overall waiting time are analysed and specific points of the patients' attendance, where waiting times were prolonged, are identified. Standards are derived which is hoped may result in 75% of patients being satisfied with the duration of their wait. The current levels of achievement are compared with these standards. Suggested and actual improvements to the department to improve our performance are described. ER -