PT  - JOURNAL ARTICLE
AU  - A J Booth
AU  - C J Harrison
AU  - G J Gardener
AU  - A J Gray
TI  - Waiting times and patient satisfaction in the accident and emergency department.
AID  - 10.1136/emj.9.2.162
DP  - 1992 Jun 01
TA  - Archives of Emergency Medicine
PG  - 162--168
VI  - 9
IP  - 2
4099  - http://emj.bmj.com/content/9/2/162.short
4100  - http://emj.bmj.com/content/9/2/162.full
SO  - Arch Emerg Med1992 Jun 01; 9
AB  - A survey of the waiting times and patients' opinions of these times was undertaken in a busy district general hospital A&E department. The various components of the overall waiting time are analysed and specific points of the patients' attendance, where waiting times were prolonged, are identified. Standards are derived which is hoped may result in 75% of patients being satisfied with the duration of their wait. The current levels of achievement are compared with these standards. Suggested and actual improvements to the department to improve our performance are described.