RT Journal Article
SR Electronic
T1 Patient experiences of an extended role in healthcare: comparing emergency care practitioners (ECPs) with usual providers in different emergency and urgent care settings
JF Emergency Medicine Journal
JO Emerg Med J
FD BMJ Publishing Group Ltd and the British Association for Accident & Emergency Medicine
SP 673
OP 674
DO 10.1136/emermed-2013-202415
VO 31
IS 8
A1 Colin O'Keeffe
A1 Suzanne Mason
A1 Emma Knowles
YR 2014
UL http://emj.bmj.com/content/31/8/673.abstract
AB Background This study compared patient experiences of care provided by emergency care practitioners (ECPs) and usual providers in different emergency and urgent care settings. Methods A self-completed postal questionnaire study as part of a pragmatic quasi experimental trial in five paired sites with intervention (ECP) services matched with control (usual provider) services. Results A greater percentage of ECP patients reported being very satisfied with overall care in all five pairs of sites. In three pairs, these percentage differences were statistically significant. Conclusions Users of ECP services were more likely to be highly satisfied with overall care than usual provider patients in the study settings.