TY - JOUR T1 - Authors’ response to ‘Impact of physician navigators: looking beyond productivity metrics and silver bullets’ by Leung <em>et al</em> JF - Emergency Medicine Journal JO - Emerg Med J SP - 334 LP - 334 DO - 10.1136/emermed-2018-207455 VL - 35 IS - 5 AU - Shawn E Mondoux AU - Mathew Mercuri Y1 - 2018/05/01 UR - http://emj.bmj.com/content/35/5/334.abstract N2 - We would like to thank Dr Leung et al 1 and the editors for the opportunity to engage in further discussion on the issues presented in our commentary entitled ‘Tackling the demand for emergency department services: there are no silver bullets’.2 We believe that the intervention proposed by Leung et al 3 demonstrated improved timeliness to definitive patient care and was an important contribution to the medical literature around emergency department (ED) flow optimisation. Furthermore, we applaud the authors on a broader adoption of the programme to their local clinical environment and their ability to change culture in the clinical … ER -