Table 2

Option appraisal process for reduction of waiting time. The long list after option generation, the short list after option refinement, and the choice of options after option appraisal

Option long listOption short listPreferred option
More junior doctorsNurse practitioner serviceNurse practitioner service
More nursesImproving triageAnd more support staff.
Nurse practitioner servicePrimary care sessionsAnd redesign patient flows
Improving triageMore support staff
NHS Direct softwareRedesign patient flows
Public education
Primary care sessions
More support staff.
Divert to primary care.
Re-design patient flows