Callers' experience and views of response times. Results are numbers (%) unless otherwise stated
| Before | After | p value | |
|---|---|---|---|
| Mean response time (SD) | 7.9 (3.08) | 8.4 (3.38) | 0.069 |
| Importance of ambulance arriving quickly | |||
| Very important | 163 (47) | 152 (52) | 0.253 |
| Important | 159 (46) | 126 (43) | |
| Not very/not at all | 24 (7) | 13 (4) | |
| Did ambulance arrive quickly enough? | |||
| Yes | 325 (95) | 274 (96) | 0.538 |
| No | 18 (5) | 12 (4) | |
| Satisfaction with response time | |||
| Very satisfied | 254 (76) | 217 (78) | 0.779 |
| Satisfied | 41 (17) | 45 (16) | |
| Acceptable/dissatisfied | 25 (7) | 17 (6) | |