Characteristic | Level | % scenarios (n=119) | % NHS Direct calls* (n=49219) |
---|---|---|---|
*Based on calls to three first wave NHS Direct sites.1415 | |||
†Based on 118 calls for which classification available. | |||
Time and day of week | In hours (0800–1759 weekdays) | 47 | 29 |
Out of hours | 53 | 71 | |
Caller | Patient | 9 | 44 |
Other | 91 | 55 | |
Patient age | Child (0–14) | 14 | 38 |
Adult | 86 | 62 | |
Patient sex | Male | 40 | 43 |
Female | 60 | 57 | |
Necessity of attendance at A&E† | Necessary | 77 | Not available |
Unnecessary | 23 |