NHS Direct triage outcomes for the 119 scenarios by software*
| TAS | Personal Health Adviser | Centramax | NHS Clinical Assessment System | |||||
|---|---|---|---|---|---|---|---|---|
| Advice | n | (%) | n | (%) | n | (%) | n | (%) |
| *The pattern of outcomes for NHS Direct triaged calls is 2%–3% to 999 ambulance, 15%–27% to A&E, 35%–49% to general practice and 33%–35% to self care.15 | ||||||||
| Emergency ambulance | 32 | (26.9) | 33 | (27.7) | 37 | (31.1) | 25 | (21.0) |
| A&E department | 50 | (42.0) | 26 | (21.8) | 53 | (44.5) | 31 | (26.1) |
| GP immediately | 6 | (5.0) | 25 | (21.0) | 9 | (7.6) | 18 | (15.1) |
| GP later/other professional | 9 | (7.6) | 16 | (13.4) | 9 | (7.6) | 11 | (9.2) |
| Self care | 22 | (18.5) | 19 | (16.0) | 11 | (9.2) | 34 | (28.6) |