Table 2

NHS Direct triage outcomes for the 119 scenarios by software*

TASPersonal Health AdviserCentramaxNHS Clinical Assessment System
*The pattern of outcomes for NHS Direct triaged calls is 2%–3% to 999 ambulance, 15%–27% to A&E, 35%–49% to general practice and 33%–35% to self care.15
Emergency ambulance32(26.9)33(27.7)37(31.1)25(21.0)
A&E department50(42.0)26(21.8)53(44.5)31(26.1)
GP immediately6(5.0)25(21.0)9(7.6)18(15.1)
GP later/other professional9(7.6)16(13.4)9(7.6)11(9.2)
Self care22(18.5)19(16.0)11(9.2)34(28.6)