Table 1

Patient characteristics and call times for intervention (triage decision recorded) and control groups

DemographicsNurse group (n=360)Paramedic group (n=275)Control group (n=611)
“n” totals indicate numbers of patients for whom data were available for this particular feature.
Age, mean, range (SD)(n=358)(n=275)(n=608)
44.5 y, 0.08–98 (27.7)44.4 y, 0.5–96 (29.4)49.1 y, 0.04–99 (28.5)
Men146 (41%)107 (39 %)265 (43%)
Women214 (59%)168 (61 %)346 (57%)
Ethnicity:(n=170)(n=160)(n=295)
    White (UK)94 (55.3%)90 (56.3%)204 (69.2%)
    White (other)15 (8.8%)9 (5.6%)20 (6.8%)
    Black Caribbean12 (7.1%)10 (6.3%)12 (4.1%)
    Black African14 (8.2%)14 (8.8%)11 (3.7%)
    Black (other)2 (1.2%)3 (1.9%)5 (1.7%)
    Indian13 (7.6%)14 (8.8%)20 (6.8%)
    Pakistani5 (2.9%)3 (1.9%)8 (2.7%)
    Bangladeshi3 (1.8%)4 (2.5%)3 (1.0%)
    Chinese1 (0.6%)01 (0.3%)
    Other11 (6.5%)13 (8.1%)11 (3.7%)
Details of call
Day of week:
    Monday–Friday188 (52.2%)219 (79.6%)380 (62.2%)
    Saturday–Sunday172 (47.8%)56 (20.4%)231 (37.8%)
Time of day:
    0700–110053 (14.7%)106 (38.5%)98 (16.0%)
    1100–1500112 (31.1%)47 (17.1%)204 (33.4%)
    1500–1900123 (34.2%)76 (27.6%)160 (26.2%)
    1900–230072 (20.0%)46 (16.7%)149 (24.4%)
Season:
    Spring113 (31.4%)65 (23.6%)166 (27.2%)
    Summer58 (16.1%)98 (35.6%)168 (27.5%)
    Autumn92 (25.6%)63 (22.9%)130 (21.3%)
    Winter97 (26.9%)49 (17.8%)147 (24.1%)
Problem presented: (n=324)(n=253)(n=600)
Neurological/head injury30 (9.3%)16 (6.3%)43 (7.2%)
Falls/accidents139 (42.9%)98 (38.7%)353 (58.8%)
Sick/unknown79 (24.4%)76 (30.0%)59 (9.8%)
Back pain/abdominal pain57 (17.6%)44 (17.4%)86 (14.3%)
Other19 (5.9%)19 (7.5%)59 (9.8%)
Triage outcome: (n=360)(n=275)
Ambulance required151 (41.9%)154 (56.0%)
    Immediate80 (22.2%)81 (29.5%)
    Urgent71 (19.7%)73 (26.5%)
Ambulance not required209 (58.1%)121 (44.0%)
    Moderately urgent104 (28.9%)51 (18.5%)
    Routine60 (16.7%)28 (10.2%)
    Home care45 (12.5%)42 (15.3%)
Ambulance despatch cancelled36 (10.0%)26 (9.5%)1 (0.2%)