General
| Types of calls | Emergency calls |
3
| Category A, B and C calls | 2, 3 |
| | Doctors’ urgent calls | | Doctors’ urgent calls | |
| Response time for all emergency calls (call to scene time) | 8 min for 50% of calls (all areas) |
3
| Cat. A: 8 min 0 sec for 75% of calls (all areas) | 2, 3 |
| | 14 min for 95% of calls (urban areas) | | Cat. B: 14 min 0 sec for 95% of calls (urban) | |
| | 19 min for 95% of calls (rural areas) | | 19 min 0 sec for 95% of calls (rural) | |
If AMI is suspected
| Time at scene | 15 min (80% for non-cardiac arrest cases) |
5
| Not explicitly specified | – |
| Time to reach hospital | 10 min for 80% of calls |
5
| Not explicitly specified | – |
| Call to hospital time | Not explicitly specified |
5
| 30 min 0 sec for patients eligible for thrombolysis (% not specified) |
1
|
| “First responder” scheme | Not applicable. | – | Applicable. |
1
|
| Delivery of clinical care | Locally developed protocols |
5
| An agreed service-wide protocol |
1
|
| • ECG | 3 lead (in 90% of cases) |
5
| 12 lead (if available) |
1
|
| • Aspirin | Yes, if there are no contraindications including aspirin already given |
5
| Yes, at least 300 mg orally |
1
|
| • IV access | Yes: refused in less than 5%; successful in 90% of the remainder. |
5
| Not explicitly specified in the framework, but recommended in the guidelines | 1, 6 |
| • Pain relief and high concentration oxygen | Not explicitly specified |
5
| Yes |
1
|
| • Defibrillator on scene | Yes |
5
| Yes |
1
|
| • Prehospital thrombolysis | Not applicable. | – | Yes, if call to hospital time is >30 min |
1
|