Making contact through multiple telephone calls or if integrated with NHS Direct, one call, else in person to nearest ambulatory facility | 1_CALL INPERSON | = 0, not “single call”; = 1, “single call” = 0, not “in person”; = 1, “in person” |
Where advised | LOCATION | = 15, if NHS 15 miles away = 5, if NHS 5 miles away = 0, if at home |
Waiting time between initial contact and advice received | WAIT_TIME | = 270 minutes (4.5 hour wait), = 150 minutes (2.5 hour wait), = 30 minutes (0.5 hour wait) |
Informed of expected wait | INFORM_TIME | = 1, no information = 2, some information = 3, full information |
Who advices—could be paramedic, specialist nurse, or doctors | NURSE DOC | = 0, not “nurse”; = 1, “nurse” = 0, not “doctor”; = 1, “doctor” |
Quality of contact with service | QUALITY | = 1, not enough time to deal with problem, interruptions = 2, enough time, interruptions = 3, enough time, no interruptions |