Table 2

 Example of a choice included within the questionnaire. Imagine that you are at home. You decide you are in need of urgent medical advice or treatment. It is sometime after the GP surgery has closed. You decide to contact an out of hours service. Which service would you choose?

ChoiceService AService B
Making contactSingle telephone callIn person
Where advisedAt home, no travellingNearest NHS facility 15 miles
Waiting time between initial contact and advice2.5 hours4.5 hours
Informed of expected waitNo informationNo information
Who advises youSpecialist nurseDoctor
Quality of contactEnough time, no interruptionsNot enough time, interruptions
(Tick one box only)