Example of a choice included within the questionnaire. Imagine that you are at home. You decide you are in need of urgent medical advice or treatment. It is sometime after the GP surgery has closed. You decide to contact an out of hours service. Which service would you choose?
| Choice | Service A | Service B |
|---|---|---|
| Making contact | Single telephone call | In person |
| Where advised | At home, no travelling | Nearest NHS facility 15 miles |
| Waiting time between initial contact and advice | 2.5 hours | 4.5 hours |
| Informed of expected wait | No information | No information |
| Who advises you | Specialist nurse | Doctor |
| Quality of contact | Enough time, no interruptions | Not enough time, interruptions |
| (Tick one box only) |