To gain a view on acceptability to patients | All patients contacted and telephone questionnaire administered 7–10 days following the 999 call |
To identify and review adverse incidents | Clinical review of incidents by two A&E senior medical staff where the patient reported dissatisfaction and a poor outcome |
To gain a view on acceptability to the public | Consultation with the Patients Forum |
To assess staff compliance to procedure | Quality Assurance (QA) |
To assess staff confidence in using the procedure | Semi structured interview with 50% sample of CTA staff trained to implement ‘no send’ 2 months after policy start |
To measure the impact on ambulance resource use | Review of number of calls invoked against number of ambulance responses in the appropriate prioritisation codes |