Abstract 010

To gain a view on acceptability to patientsAll patients contacted and telephone questionnaire administered 7–10 days following the 999 call
To identify and review adverse incidentsClinical review of incidents by two A&E senior medical staff where the patient reported dissatisfaction and a poor outcome
To gain a view on acceptability to the publicConsultation with the Patients Forum
To assess staff compliance to procedureQuality Assurance (QA)
To assess staff confidence in using the procedureSemi structured interview with 50% sample of CTA staff trained to implement ‘no send’ 2 months after policy start
To measure the impact on ambulance resource useReview of number of calls invoked against number of ambulance responses in the appropriate prioritisation codes