Table 2

 Interviewees

CaseSexAge groupEducational level attainedReason for ED attendanceTCWait to see doctor reported by patient*Total wait
TC, triage category: 1 = highest, 5 = lowest. *Recorded by ED.
01M60–64SchoolKnee injury43 h (3 h 18 min)3½ h (3 h 28 min)
02M35–39Further educationEye injury41 hr (1 h 19 min)1½ to 1¼ h (1 h 34 min)
03M45–49SchoolFall3¾ hr (¾ hr)1 hr (1 h 12 min)
04F55–59SchoolFall4<4 h (3 h 19 min)4 h (3 h 29 min)
05F40–44SchoolRTA54 h (3 h 39 min)5 h (4 h 39 min)
06F60–64SchoolLeg pain41½ h (1 h 19 min)2 h (1 h 44 min)
07F55–59Higher education: post-graduateRib injury41¼ h (1 h 43 min)2 h (1 h 52 min)
08M70–74SchoolPainful big toe43 h (2 h 33 min)3½ h (2 h 36 min)
09F44–49SchoolPainful rib42 h (1 h 57 min)2¼ h (2 h 07 min)
10M35–39Higher educationRTA41¾ h (2 h 02 min)2½ h (2 h 07 min)
011M20–24Further educationPainful wrist44 h (2 h 31 min)4¼ h (3 h)