Dissatisfaction reported when comparing walk-in centres and A&E departments within colocated sites and control sites
| Reason for dissatisfaction expressed as a “problem score”* | Type of facility patient attended | |||
|---|---|---|---|---|
| Intervention A&E | Intervention walk-in centre | Control A&E | p Value† | |
| A&E, accident and emergency. | ||||
| Values are expressed as count (%). | ||||
| * “Problem scores” were calculated for numerous aspects of care or patient consultation. For the sake of brevity, only those found to have a statistically significant difference are reported here. | ||||
| †Comparison between intervention A&E and intervention walk-in centre facilities within intervention sites, using appropriate regression models, allowing for clustering and sampling probability. Percentages in the table also take account of the probability of being sampled. | ||||
| Length of visit | 28 (23.5) | 23 (11.5) | 70 (19.5) | 0.03 |
| Cleanliness of facilities | 49 (43.6) | 57 (27.7) | 137 (38.0) | <0.001 |
| Time available for discussion of the problem | 49 (43.6) | 55 (26.5) | 135 (37.3) | <0.001 |
| Involvement in decision–making | 34 (32.5) | 51 (24.1) | 112 (31.4) | 0.01 |
| Privacy when discussing the problem | 35 (30.9) | 47 (23.1) | 96 (26.9) | 0.01 |
| Privacy during examination or treatment | 31 (28.8) | 35 (18.0) | 68 (19.2) | 0.02 |