Categories of patient satisfaction before and after the humanisation interventions
| ‘Before’ group, N (%) | ‘After’ group, N (%) | p Value | |||||
| Poor | Fair | Good | Poor | Fair | Good | ||
| First impression of the ED | 12 (7.6) | 95 (60.1) | 51 (32.3) | 32 (23.0) | 94 (67.6) | 13 (9.4) | <0.001 |
| Adequacy of signage | 12 (7.6) | 102 (64.6) | 44 (27.8) | 24 (17.3) | 88 (63.3) | 27 (19.4) | 0.019 |
| Level of comfort in the waiting room | 30 (19) | 96 (60.8) | 32 (20.2) | 33 (21.2) | 75 (54) | 31 (49.2) | 0.46 |
| Presence and availability of staff | 12 (7.6) | 73 (46.2) | 73 (46.2) | 18 (13) | 90 (64.7) | 31 (22.3) | <0.001 |
| Waiting time for first visit | 69 (43.7) | 65 (41.1) | 24 (15.2) | 27 (19.4) | 76 (54.7) | 36 (25.9) | <0.001 |
| Clarity of information received | 19 (12) | 102 (64.6) | 37 (23.4) | 16 (11.5) | 83 (59.7) | 40 (28.8) | 0.57 |
| Volunteer activities | – | – | – | 1 (0.72) | 78 (56.1) | 60 (43.1) | |
| Discretion during triage | 13 (8.2) | 116 (73.4) | 29 (18.3) | 15 (10.8) | 83 (59.7) | 41 (29.5) | 0.03 |
| Overall opinion | 35 (22.2) | 99 (62.6) | 24 (15.2) | 7 (5) | 112 (80.6) | 20 (14.4) | <0.001 |